Frequently Asked Quesstions

Can I pick up my items I purchased?

As an online business, we work hard to keep our prices low by cutting out the high costs associated with maintaining a retail store and facilities. In order to provide our customers with the very best prices in Australia, all Skinsentials products are available for delivery only. We do not offer a pickup from our warehouse.

Why do I need to create an account?

We are a members-only shop. We reward our loyal customers with cashback points every time they make a purchase with us or review products. The only way our system can track these points is by asking you to create an account and log in every time you visit our shop.

Will I receive marketing emails if I register?

Absolutelly not. We respect your privacy and we will only send you emails about special offers or new products if you specifically subscribe to our newsletters. Even so, we hate junk mail just as much as you do so will not flood your inbox with daily promotional offers, but about 10-15 times a year, maximum when we have something really special.

I forgot my password

Click on the "Forgot Your Password?" link (near the login button) and we will send you a password reset link to your nominated email address. If you no longer have access to this email address, simply send us a "Password Reset Request" including your name, address and telephone number so that we can verify your account.

Can I change my email address?

Yes. Simply login using your old email address, then go to "My Account" and change your email address.

How can I use my CashBack Points?

You may use your points when you make a purchase from our store. Place the desired item(s) into your shopping cart, then follow the prompts to finalize your order. When verifying the contents of your shopping cart, underneath it in the middle block (Spend your points) you will have the opportunity to use as many CashBack Points as you wish to lower your total payable amount (1000 points = $10). .

How can I use my American Express credit card?

You can still use your AmEx card by selecting PayPal as method of payment and then, after you've been redirected to the PayPal login page, select "Pay with a credit or debit card" under the login field. .